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SHIPPING INFORMATION
Please inspect all packages at time of delivery. If your items are delivered by a freight company, open and inspect all items for hidden/concealed damage before releasing the driver. If the driver will not wait for your inspection, write on their delivery receipt that you suspect there is damage, but the driver would not wait for your inspection. Damaged merchandise that was not inspected at the time of delivery may not be replaced free of charge. If your items were delivered by UPS or Fedex and left without signature, please inspect immediately and contact us if there is any damage. Items delivered without signature cannot be reported as damaged after 2 business days of merchandise receipt. We reserve the right to repair or replace damaged products at our discretion.
Freight truck is used for oversized items and might take additional time for delivery. Freight truck delivery is "CURBSIDE DELIVERY" ONLY. Any truck unloading fee will be the CUSTOMER'S RESPONSIBILITY. Some drivers will unload without an extra fee.
Green Abode LLC is not responsible for packages lost or stolen after delivery confirmation is received from Federal Express or UPS.
We only ship to the continental USA at this time.
We currently do not ship to APO/AFO addresses. We do not ship to PO Boxes.
IMPORTANT NOTE FOR CONSUMER PROTECTION: We reserve the right to cancel your order if your billing information does not match your credit card´s and/or your ship-to information is not the same as your bill-to information.
Store policy, product prices and specifications, shipping & handling fees, and processing/shipment schedules can change at any time and without notice.
Green Abode LLC is an authorized dealer for each of the manufacturers represented in our store.
RETURN AND EXCHANGE POLICY
At Green Abode, customer satisfaction is our number one concern. We will do our very best to satisfy each and every customer to the best of our ability each and every time. Any unused, brand new merchandise, in their original boxes or packages, may be returned for exchange or refund (less the shipping cost).
If you wish to return an item purchased from Green Abode LLC, please let us know within 10 days of receiving your order. We ask that you obtain a return authorization and shipping instructions for your return before shipping the item. All products must be returned in original and unused condition along with the invoice within 21 days for a refund or exchange (original shipping costs to your location are non-refundable). We can't reimburse the return shipping cost unless we sent you the wrong item. We are not responsible for items you return that are lost (insurance, tracking, delivery confirmation, etc. are your responsibility). We reserve the right to reject returns sent without a return authorization number (RMA#). YOUR RMA # MUST BE WRITTEN ON THE OUTSIDE OF YOUR RETURN PACKAGE.
The returned product must be in new and unused condition and in the original box with all the documentation, parts and accessories. "New and unused" means saleable condition, not dirty and not washed. We cannot issue refunds for an item with any indications that it has been used. This includes, but is not limited to, furniture items requiring assembly that have been assembled.
Cancellation of an order will be accepted only prior to shipment. Refer to our return policy for orders that have been shipped.
Returns will be credited back to the credit card used for purchase or a store credit will be issued if payment was made by check or money order.
I f an order is refused, you will be responsible for all shipping costs, including the shipping costs back to the warehouse, and any other costs that occur during the delivery and return process.
If a package is returned to Green Abode LLC or to one of its vendors due to an incorrect shipping address that you provided, you will be responsible for the return shipping cost as well as the redelivery cost. If the order qualified for free shipping, you will still be responsible for the actual shipping costs and any other costs that occur during the delivery and return process.
When we receive the product we will gladly refund the purchase price or exchange the item. If the item was sent to you under a free shipping promotion, our shipping cost will be subtracted from the purchase price. A restocking fee of 15% will be charged for any returned non-defective item.
Please contact us for return authorization and shipping instructions if you receive a damaged or defective item shipped from a manufacturer’s warehouse. Any products damaged or defects are subject to the manufacturer´s repair and/or replacement policy. In these instances, the manufacturer will ship you a new part for the product. In many cases, the damage or defect may be minor such as a knob. We must be notified within 5 days of delivery if an item has been damaged in shipment or has a manufacturer defect.
Please remember to include the origina l shipping invoice with your return. Make a copy of the invoice for your records. You will want to return the merchandise via an insured carrier, as we are not responsible for lost returns.
Thank you.
Green Abode LLC
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